Terms & Conditions



  • All products must be returned in their original packaging with labels/tags attached


  • If the product is returned with wear/damage then it will be sent back to the customer and no refund/exchange will be applied


  • Items purchased within a sales event are eligible for either refund or exchange, unless stated otherwise on the product page.


  • The product must be returned within 14 days of delivery in order to be eligible for refund/exchange 




  • Free UK Shipping using Royal Mail 2nd class signed (2-3 Business days from dispatch) 

  • Alternative UK Shipping options are available at check out - these include a shipping fee


  • All International orders are shipped using Royal Mail International Standard Shipping (3-10 business days from dispatch) and will incur a small shipping fee. Please note that the international shipping fee will vary. 


  • Please allow up to 1-2 business days for order processing 


  • Returns & exchanges are only available for orders made within the UK at present


  • Free returns & exchanges for all orders made within the UK 


For further enquiries please contact: sales@heirldn.com or send a message via live chat


Opening hours:

Monday - Saturday (9am - 8:30pm BST)